Get answers to your questions about the industry conference of the year, Patient Flow Summit!

Meeting Detail Questions

When and where is the conference being held?

The Patient Flow Summit is Monday, Sept. 21 – Thursday, Sept 24, 2020 at the JW Marriott Las Vegas in Las Vegas, Nevada.

How much does it cost to attend the conference?

Full conference pass pricing:

$650 (January 11 – March 31)
$850 (April 1 – July 31)
$1,095 (August 1 – Onsite)

Who should attend the conference?

The Patient Flow Summit is for health system executives, patient flow strategists, transfer center directors and industry experts.

Registration Questions

How do I register?

To register go to the registration page on this website and follow the instructions. If you encounter any issues during registration, please email info@patientflowsummit.com.

Are there special room rates at the JW Marriott?

Yes, a block of rooms have been contracted for the Patient Flow Summit at the rate of $185/per night (plus tax). The discounted rate must be secured during the registration process.

Will I receive a confirmation for my registration?

Yes, you will receive an electronic confirmation once you complete the online registration form. If you did not, please contact info@patientflowsummit.com.

What is included in my conference registration?
Registration includes: Breakfast (2), Lunch (2) and dinner (1) plus access to all featured speaker presentations, breakouts, workshops and networking events.
Does the registration fee include air transportation and hotel accommodations?

No, you are on your own to get from the airport to the hotel and your personal hotel accommodations.

Can I cancel my registration?

You may cancel your registration up to 30 days (August 21, 2020) prior to the event and receive a full refund minus a $50 administration fee.

If I can no longer attend, can I send a substitute?
Substitutions will be made at no additional charge. To change the name of your registration you can contact info@patientflowsummit.com.
How can I qualify for a complimentary registration?

Do you have a compelling Patient Flow success story? Are you a leader in your industry? If so, you may qualify to speak at the Patient Flow Summit. All speakers are provided with complimentary registration and a 3-night hotel stay for their participation. For more information, reach out to info@patientflowsummit.com

How can I pay for the conference?

Visa, Mastercard, American Express and/or Discover are accepted as payment for Summit registration.

Do you offer one day/single day passes?
Unfortunately, we are not offering one day/single day passes.
How do I obtain an invoice or receipt?
Once you complete registration you will receive a confirmation that can be printed off and used as a receipt.
Will there be on-site registration?

Yes, there will be on-site registration available at the JW Marriott Las Vegas for Patient Flow Summit. The cost will be $1,095 per person.

Fee Questions

How much is the registration fee?

Full conference pass pricing:

$650 (January 11 – March 31)
$850 (April 1 – July 31)
$1,095 (August 1 – Onsite)

What forms of payment are accepted?

Visa, Mastercard, American Express and/or Discover are accepted as payment for Summit registration.

Is there any way to obtain a complimentary registration?

Presenters and sponsors receive complimentary Summit registrations. More information will be available soon on this opportunity.

Continuing Education

Will I receive Continuing Professional Education (CPE), Continuing Education Credits (CEC) or Continuing Education Units (CEU's)?

PFS is pleased to offer educational credits to our attendees. The CEU’s can not be determined until the agenda is finalized. In 2019 Patient Flow Summit was pleased to offer 12.25 CEU’s to those that attended the conference.

Session Questions

Are you accepting applications for attendees to present at the conference?

Yes. Submit your presentation idea here by February 10, 2020 for consideration.

How do I figure out what sessions to attend?

A full agenda will be available in the spring of 2020.

Will the presentations be available to download?

Our general and breakout sessions will be shared with attendees post-event. Unfortunately, our keynote sessions and certain speaker presentations are only available for viewing in person.

Hotel Questions

Where should I stay while attending the conference?

A block of rooms have been set aside at the conference hotel, the JW Las Vegas Resort and Spa at a discounted rate of $185/night. Learn more about the venue here.

Are there special room rates at the JW Marriott?

Yes, a block of rooms have been contracted for the Patient Flow Summit at the rate of $185/per night (plus tax). The discounted rate must be secured during the registration process.

What time is check in and check out at the hotel?

Check-in is at 3PM and check out is at 11AM.

What if I arrive and my hotel room is not available for check in?
If your room is not ready you can leave your luggage with the front desk and they will call you when it is ready.

Travel Questions

What airport should I fly into?
The closest airport is McCarran International Airport (LAS).
How do I get from the airport to the conference hotel/venue?

You are on your own for transportation from the airport to the hotel. There is a taxi line outside of baggage claim. Uber and Lyft are currently authorized to provide ride sharing services to/from the airport. Rideshare pick up locations are provided below:

– For Terminal One the pick up in located on Level 2M of the parking garage. From the Baggage Claim take the elevator near door #2 up to level 2. Cross the pedestrian bridge on level 2 to the terminal 1 Parking Garage.

– For Terminal 3 the Rideshare pick up is located on the Valet Level of the Terminal 3 parking garage. From baggage claim, take the elevator near door #52,#54 or #56 up to level 1. Cross the pedestrian bridge on level 1 to the Terminal 3 Parking Garage.

*There are multiple options for travel – the most economical being Uber/Lyft, Shared Shuttle Services and the hotel’s Personal Sedan Services and Shuttles.

If I drive, where can I park?
The JW Marriott Las Vegas has valet and complimentary self park options available.

General Conference Questions

Who should plan on attending the conference?
Healthcare system employees and industry thought leaders are encouraged to attend the Summit.
Are partners allowed to attend the conference without being a sponsor?
Partners can attend the conference by paying the registration fee. However, if partners do not sponsor they will not be able to take part in additional sponsorship opportunities to showcase their solutions.
What should I wear?

The Patient Flow Summit is business casual. Please dress in layers. Hotels are kept at cool temperatures.

What happens if there is a schedule change?
All schedule updates will be made to the website agenda and to the conference mobile app if the change occurs onsite.
What meals will be served at the conference?
Breakfast (2), Lunch (2) and Dinner (1) will be served at the event. Also, snacks and beverages will be available during breaks throughout the day.
My company requires me to provide a certificate of participation in order to be reimbursed. Do you offer a certificate and who do I work with to get this completed?
How do I get the most out of the conference?

You will get the most out of the Summit by actively participating in signature and breakout sessions, and joining the several networking opportunities available. Connecting with peers and sharing your patient flow stories will help build your knowledge and that of others.

What is the age limit for the conference?
This is a thought leadership event and open to anyone in the industry who feels it may be of value to them. This event is not suitable for children or teens.
Who do I contact if I have special dietary needs?
You will be asked about your dietary restrictions during the registration process.
Do I need to wear my name badge?
Yes, we do request that all attendees wear their name badge as a courtesy to others and for networking purposes during Summit hours.
What is the weather like in Las Vegas?
Las Vegas is dry and warm. Temperatures can exceed 100 degrees. Although the Summit is indoors dress appropriately should you decide to stay prior to the Summit or extend your trip after.
Who do I contact if I have a compliment or complaint?

Sponsorship Questions

How do I get information about sponsorship opportunities?

Patient Flow Summit has sponsorship opportunities available. If you are interested, please visit the Sponsorship page or contact info@patientflowsummit.com. 2020 sponsorship opportunities will be available soon.

Additional Questions

If I have specific questions that aren’t addressed here, who can help me?

Still have questions? No problem. Please email us at info@patientflowsummit.com.

What Attendees Are Saying

Fabulous conference! Thank you for bringing us together and giving us a venue to connect with one another &  learn about proven models and processes.

Keynote speakers were an excellent source of information, customer focus & development of processes.

Learn all you need to know about designing and maintaining an efficient transfer center with increased ROI and effectiveness.

Above and beyond any expectation. You did a fantastic job, so impressive and organized. Thank you!


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